Treating Customers Fairly

At TMW we're pleased to support www.tcfinfo.co.uk, a website designed to offer intermediaries practical, user-friendly guidance on the FSA principle of treating customers fairly (TCF).

Since the end of December 2008 the FSA requires you to be able to show that TCF is fully embedded within your business.  In other words, that you are consistently treating your customers fairly.

TCF Info provides free-of-charge plain English guidance and downloadable templates/ checklists on TCF, including:

• an overview of TCF - including What is TCF?,  TCF Monitoring and Support and an at-a-glance TCF Principles Checklist
• a Tips and tools area containing further checklists, log sheets, letter templates and more, all of which you can download for free and adapt for business or training purposes. Key areas covered include:
   TCF Planning
   Complaints 
   Financial promotions and TCF
   Sales and advice
   MPPI
   Management Information
   TCF Training
• a range of mortgage-related TCF case studies - highlighting practices to promote or avoid to help ensure you treat your customers fairly

TCF Info's  free e-newsletter will keep you updated on TCF developments relevant to the mortgage industry and TCF Info website content updates, while the section News, hot topics and events offers a round-up of current and recent news stories, providing links to relevant websites and key TCF events.

Remember: The FSA has the power to take enforcement action where firms cannot demonstrate that they are adhering to the principle of Treating Customers Fairly.  Whether you are concerned about receiving an FSA assessment on TCF and require guidance or are just looking for ideas to improve your TCF management, find out how tcfinfo can help you by visiting www.tcfinfo.co.uk.