Supporting professional intermediaries

Please note: These contact details are for mortgage intermediary use ONLY

Where it is not practical to have a BDM in place (e.g. in remote locations), Sales Support is on hand to answer your questions. Call 0800 545 31 31 and we'll put you in touch.


View our latest service level times for call waiting, application to offer and valuation from instruction to receipt.

New registrations and changes to existing details

Tel: 0800 545 31 31 - option 3

Products and Criteria

Tel: 0800 545 31 31 - option 1

KFI enquiries

Tel: 0800 545 31 31 - option 4

Email: KFI@themortgageworks.co.uk

Commission enquiries

Tel: 0800 545 31 31 - option 2

Email: commissions@themortgageworks.co.uk

Technical Assistance with TMW Online

Tel: 0800 545 31 31 - option 4

Decision in Principle

Group Lending

Tel: 08000 30 40 40

Email: dip@themortgageworks.co.uk

Mortgage Application Updates

Group Lending

Tel: 08000 30 40 40

Redemption Statements

To request a redemption statement via fax dial:

08702 70 70 71

Applications

Please submit new applications to:

The Mortgage Works

Portman House, Richmond Hill

Bournemouth, Dorset BH2 6EP