Supporting professional intermediaries

Where it is not practical to have a BDM in place (e.g. in remote locations), Sales Support is on hand to answer your questions. Call 0845 601 0763 and we'll put you in touch.

Please note: These contact details are for mortgage intermediary use only.

View our latest service level times for call waiting, application to offer and valuation from instruction to receipt.

New registrations and changes to existing details

Tel: 0845 601 0763 - option 3

Products and Criteria

Tel: 0845 601 0763 - option 1

KFI enquiries

Tel: 0845 601 0763 - option 4

Email: KFI@themortgageworks.co.uk

Commission enquiries

Tel: 0845 601 0763 - option 2

Email: commissions@themortgageworks.co.uk

Technical Assistance with TMW Online

Tel: 0845 601 0763 - option 4

Decision in Principle

Group Lending

Tel: 0845 45 45 400

Email: dip@themortgageworks.co.uk

Mortgage Application Updates

Group Lending

Tel: 0845 45 45 400

Redemption Statements

To request a redemption statement via fax dial:

08702 70 70 71

Applications

Please submit new applications to:

The Mortgage Works

Portman House, Richmond Hill

Bournemouth, Dorset BH2 6EP