The Mortgage Works (TMW) is a subsidiary of Nationwide Building Society. It offers a range of specialist products available direct to customers (via its contact centres) and through professional mortgage intermediaries.
TMW prides itself in offering innovative mortgage products and providing a first class service to customers through a dedicated business development and sales support team.
Awards
The Mortgage Works is committed to providing brokers with competitive rates and excellent service. In recognition of this commitment we've picked up a few awards over the years.
In 2009 we were awarded: Five Stars in the Frank Eve Benchmark Survey, Five Stars in the Financial Adviser Service Awards, Best Adviser Only Lender (What Mortgage Award), Best Buy to Let Lender (Moneywise Mortgage Awards), Best Buy to Let mortgage Provider (Business Moneyfacts), Best Specialist Lender (Mortgage Force), and were voted Number 1 in the NMG Broker Satisfaction Survey. So far in 2010 we have again been voted Best Buy to Let mortgage Provider (Business Moneyfacts) and Best Buy to Let Lender (Moneywise Mortgage Awards).
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Treating Customers Fairly
The Financial Services Authority's (FSA) initiative on Treating Customers Fairly is in line with our own aspirations of providing practical, user-friendly guidance, excellent products and first-class customer service. To us it's common sense.
How we contact customers with maturing deals
The Mortgage Works policy on customer maturity is to mail those customers that are coming to the end of their initial rate.
- The mailing notifies Buy to Let customers of the options available to them at deal maturity.
- They can switch to a fixed rate from either the new business range or the existing customer range.
- Alternatively customers can choose to remain on the mortgage follow on rate.
- Specific products are available to existing customers up to 95% LTV in order to assist them in the current climate.
- The customers are invited to phone The Mortgage Works for more information or speak to their financial adviser.
