Nationwide for Intermediaries

This website is for use by professional intermediaries only

Current BBR: 0.50%

Treating Customers Fairly

At TMW we're pleased to support www.tcfinfo.co.uk, a website designed to offer intermediaries practical, user-friendly guidance on the FSA principle of treating customers fairly (TCF).

 

TCF Info provides free-of-charge plain English guidance and downloadable templates/ checklists on TCF, including:

 

 

TCF Info's free quarterly e-newsletter will keep you updated on TCF developments relevant to the mortgage industry and TCF Info website content updates, while the section News, hot topics and events offers a round-up of current and recent news stories, providing links to relevant websites and key TCF events.

 

December 2008 - final deadline for embedding TCF in your business

 

Remember: the FSA requires all firms to be able to show that TCF is fully embedded in their businesses by the end of December 2008 - in other words that you are consistently treating your customers fairly.

 

To find out how TCF Info can help you meet the final deadline go to www.tcfinfo.co.uk