Contact us
To help you contact the right person at The Mortgage Works, select who you are below:
I am a borrower and have a mortgage with you
I need to contact my BDM
For your BDM contact details, select your region.
I am a mortgage intermediary
There are two main contact numbers for all mortgage queries. Please see the below list for the option that relates to your query or issue.
0845 601 0763
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Full details of TMW products and criteria - Option 1
or email salessupport@themortgageworks.co.uk
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To enquire about Procuration fees - Option 2
or email commissions@themortgageworks.co.uk
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To enquire about Registration or update your registration details - Option 3
or email salessupport@themortgageworks.co.uk
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To enquire about KFIs or E-Services - Option 4
or email KFI@themortgageworks.co.uk or TMWOnlineSupport@nationwide.co.uk
0845 45 45 400
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To enquire about passphrase / encrypted email enquiries - Option 2
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For assistance with your Decision in Principle - Option 3
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For case updates on existing cases
To send a fax:
01202 562 460
For manual KFI queries:
Please email KFI@themortgageworks.co.uk
To send in new mortgage paper application/correspondence:
Mortgage Processing
The Mortgage Works
Portman House, Richmond Hill
Bournemouth, BH2 6EP
I am a borrower and have a mortgage with you
Check the progress of your mortgage application.
Call TMW Direct on 0845 45 45 900 and select option 4
or e-mail tmwdirect@themortgageworks.co.uk
Enquiries about your existing mortgage.
Call the TMW Customer Service Centre on 0845 45 45 800
If the initial rate on your existing mortgage is about to expire.
Call the TMW Direct team on 0845 454 5900 and select option 2
or e-mail tmwdirect@themortgageworks.co.uk
If you are having trouble meeting your mortgage payments.
Call our Arrears Management team on 0800 212 508
or e-mail specialist.lending-AM@nationwide.co.uk
Find out more about buildings and contents insurance.
Call our Insurance team on 0845 840 90 10
or e-mail tmwdirect@themortgageworks.co.uk
If you are calling from abroad.
Call the TMW Customer Service Centre on +44 1202 560 606
I am none of the above
Call the TMW Contact Centre on 0845 45 45 800
Fax us on 01202 562 460
If you need to contact us by post:
The Mortgage Works
Portman House, Richmond Hill
Bournemouth, BH2 6EP
To register with The Mortgage Works, or update your existing contact details on our database, go to TMW Online
Important Information
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BT landline calls to 0845 numbers cost a maximum of 3p per minute. Calls from other networks may vary.
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Your home may be repossessed if you do not keep up repayments on your mortgage.
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For more information please see our Terms & Conditions
