April's Service Levels
Date: 10.05.2012We're pleased to report that during April, on average we progressed your cases to offer in under 8 days, and our Sales Support team answered your calls in just over 30 seconds.
Scroll down to see the rest of our service levels.
| Average number of days from application to offer | 7.2 days |
| Average time to answer your calls | |
| Sales Support | 31 secs |
| Service Centre | 1 min 24 secs |
| Percentage of valuations received in 5 days | 81% |
See our current service levels (week ending 6 May) here.
How was it for you?
If you've placed a case with us in the last month, let us know what your experience was like and complete our feedback survey.
Have your say
First Time Landlords, BTL, or other - tell us what topic you want to know more about by voting in our latest poll.
Need to contact us?
If you have any queries please call our dedicated Sales Support team on
0845 601 0763, or contact your BDM.