April's Service LevelsDate: 10.05.2012
We're pleased to report that during April, on average we progressed your cases to offer in under 8 days, and our Sales Support team answered your calls in just over 30 seconds.
Scroll down to see the rest of our service levels.
|Average number of days from application to offer||7.2 days|
|Average time to answer your calls|
|Sales Support||31 secs|
|Service Centre||1 min 24 secs|
|Percentage of valuations received in 5 days||81%|
See our current service levels (week ending 6 May) here.
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Need to contact us?
If you have any queries please call our dedicated Sales Support team on 0845 601 0763, or contact your BDM.