April's Service Levels

We're pleased to report that during April, on average we progressed your cases to offer in under 8 days, and our Sales Support team answered your calls in just over 30 seconds.

Scroll down to see the rest of our service levels.

Average number of days from application to offer 7.2 days
Average time to answer your calls
Sales Support 31 secs
Service Centre 1 min 24 secs
Percentage of valuations received in 5 days 81%

See our current service levels (week ending 6 May) here.

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Need to contact us?
If you have any queries please call our dedicated Sales Support team on 0845 601 0763, or contact your BDM.