May's Service Levels

You can see our key service levels for May in the table below; and don't forget you can find weekly service levels on our website too.

Average number of days from application to offer 7.3 days
Average time to answer your calls
Sales Support 43 secs
Service Centre 1 min 36 secs
Percentage of valuations received in 5 days 93%


Top Tips - Finding the right product for your First Time Landlord client
Let to Buy products
For First Time Landlords looking to remortgage their residential property as a Buy to Let, products are available up to 75% LTV. When keying your DIP, these Let to Buy products can be identified by the code starting LB.

Purchase products
For First Time Landlords purchasing their first Buy to Let who require a loan up to 75% LTV, TMW offers a dedicated range of purchase rates. See our website for full details of our First Time Landlord products.

Give us your views
Vote in our poll

Do you think the BoE's new liquidity scheme will increase the amount of Buy to Let business? Tell us by voting in our poll.

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If you've placed a case with us in the last month, let us know what your experience was like and complete our feedback survey.