June's Service Levels

On average in June, it took us 10 days to progress your case from application to offer, and our Sales Support team answered your phone calls in under a minute.

You'll find the rest of our key service levels for last month below, and we'll keep our current service levels updated on our website so that you and your client always have the latest information to hand.

Average number of days from application to offer 10 days
Average time to answer your calls
Sales Support 43 secs
Service Centre 1 min 53 secs
Percentage of valuations received in 5 days 74%

Top Tips
Submitting applications for Foreign Nationals
TMW Online allows you to complete a DIP for your clients that are Non-UK nationals, however, you must use our paper application form to progress this to a full mortgage application.

How was it for you?
If you've placed a case with us in the last month, let us know what your experience was like and complete our feedback survey.

Any questions?
If you've got a question about your application or our services, you can view our FAQs, phone our dedicated Sales Support team on 0845 601 0763 or contact your local BDM.