At TMW we're answering your calls in less than 1 minute

Our service levels in July

At TMW we're committed to keeping you updated on our service, and we're pleased to report that on average in July, our Sales Support team continued to answer your calls in under 1 minute. Scroll down to see the rest of July's average service levels and this month's Top Tips for submitting applications.

Average number of days from application to offer 14 days

Average time to answer your calls

Sales Support

40 secs

Service Centre

1 min 33 secs

Percentage of valuations received in 5 days


See our current service levels (week ending 3rd August) here.

Top Tips
Inputting your client's Direct Debit details

Missing or incorrect Direct Debit details could delay your client's case, and in some cases might even cause arrears if we're unable to collect their mortgage payments.

Client's Bank Statements
Please make sure that any bank statements submitted include the client's full name, a/c number, sort code and full transaction details in addition to the current balance.

Internet statements
We'll accept internet bank statements, provided they include full transaction details, the Bank or Building Society's URL web address at the bottom of each page, and can easily be identified as the client's account.

How was it for you?
If you've placed a case with us in the last month, let us know what your experience was like and complete our feedback survey.

Need to contact us?
If you have any queries please call our dedicated Sales Support team on
0845 601 0763, or contact your local BDM.