Merry Christmas and a Happy New Year

Please see below our opening times over the Christmas period.

If you're planning on taking a well-earned Christmas break, please send us any outstanding case information before your holiday. And if we have all the information we need, we'll continue to progress your cases.

For a reminder on how to submit your cases you can read our helpful guide.


Broker Support & Service Centre phone lines
Christmas Eve 9am - 1pm
Christmas Day Closed
Boxing Day Closed
Monday 28 December Closed
Tuesday 29 December 9am - 6pm
Wednesday 30 December 9am - 6pm
New Year's Eve 9am - 3pm
New Year's Day Closed
Monday 4 January 9am - 6pm