Our improved application process

To provide you with an improved service, we've changed the way we assess mortgage applications.

Following your feedback, our new application process has been designed to:

  • Improve our application to offer timescales.
  • Reduce the number of contact points in our processing teams.
  • Empower our people to make decisions earlier in the application process.

Does this change the way I submit an application?

The way you submit your applications and attach your clients' proofs isn't changing.

To help us assess your case as quickly as possible, please make sure all the required proofs are uploaded to your case when you submit the application.

You can also use our case tracking feature to check how your application is progressing.

For more information check out our lending criteria on our website.