Service Updates

Dedication's what you need.

We're dedicated to working hard at improving our service levels and are aware that due to the popularity of our products, service levels are not up to expectations right now. To help you manage your client's expectations please see our latest service figures below.

Figures are an indication of the average service levels that can be expected, actual service levels may differ.

Latest service performance figures

	Average time to answer calls: Sales Support	31 secs
	Average time to answer calls: Service Centre	7 secs
	Currently processing post & valuations received	17 June
	Carrying out initial case assessment for cases received	17 June
	Completing final underwrite for offer on cases ready	17 June

Your feedback is invaluable in helping us keep our service performance in peak condition. So, if you've placed a case with The Mortgage Works recently, please tell us about your experience

For literature requests, products and lending criteria information please call: 0845 601 0763 - option 1 For a decision in principle and case updates please call: 0845 45 45 400