Service Updates

Working hard to keep you updated.

Your feedback is invaluable in helping us keep our service performance in peak condition. So, if you've placed a case with The Mortgage Works recently, please tell us about your experience

Latest service performance figures

Average time to answer calls: Dedicated Broker Support 2 minutes 16 seconds
Average time to answer calls: Service Centre 1 minute 11 seconds
Average number of working days from application to offer 15 days
Processing FMA documents up to received date 5 February

Figures are an indication of the average service levels that can be expected, actual service levels may differ


For literature requests, products and lending criteria information please call:
0800 545 3131 - option 1

For a decision in principle and case updates please call:
08000 30 40 40
Lines are open Monday to Friday 9am - 6pm