Dedication's what you need.
We're dedicated to working hard at improving our service levels and are aware that due to the popularity of our products, service levels are not up to expectations right now. To help you manage your client's expectations please see our latest service figures below.
Figures are an indication of the average service levels that can be expected, actual service levels may differ.
Latest service performance figures
|Average time to answer calls: Sales Support||27 sec|
|Average time to answer calls: Service Centre||58 secs|
Average number of days from application to offer
Currently processing post & valuations received
Your feedback is invaluable in helping us keep our service performance in peak condition. So, if you've placed a case with The Mortgage Works recently, please tell us about your experience