Service Updates

Dedication's what you need.

We're continually working hard to maintain the service you've come to expect from The Mortgage Works, to give you the confidence to recommend our products to your clients. As part of that commitment we're increasing the amount of service performance information available, and will update this every week so you always have the latest information.

Latest service performance figures- week ending 13th May

	Average time to answer calls: Sales Support	38 seconds
	Average time to answer calls: New Business	1 min 44 sec
	Valuations received within 5 days	93%
	Average number of days from application to offer	7 days

Figures updated weekly

Your feedback is invaluable in helping us keep our service performance in peak condition. So, if you've placed a case with The Mortgage Works recently, please tell us about your experience

For literature requests, products and lending criteria information please call: 0845 601 0763 - option 1 For a decision in principle and case updates please call: 0845 45 45 400