Service Updates

Working hard to keep you updated.

Your feedback is invaluable in helping us keep our service performance in peak condition. So, if you've placed a case with The Mortgage Works recently, please tell us about your experience

Latest service performance figures

Average time to answer calls: Dedicated Broker Support 2 minutes 3 seconds
Average time to answer calls: Service Centre 6 minutes 59 seconds
Average number of working days from application to offer 16 days
Processing FMA documents up to received date 11 February

Figures are an indication of the average service levels that can be expected, actual service levels may differ


For literature requests, products and lending criteria information please call:
0800 545 3131 - option 1

For a decision in principle and case updates please call:
08000 30 40 40
Lines are open Monday to Friday 9am - 6pm