Service Updates

Working hard to keep you updated.

Your feedback is invaluable in helping us keep our service performance in peak condition. So, if you've placed a case with The Mortgage Works recently, please tell us about your experience

Latest service performance figures

Average time to answer calls: Sales Support 3 mins 29 secs
Average time to answer calls: Service Centre 11 secs

Average number of days from application to offer

13 days

Currently processing post & valuations received

16 April

Figures are an indication of the average service levels that can be expected, actual service levels may differ


For literature requests, products and lending criteria information please call:
0845 601 0763 - option 1

For a decision in principle and case updates please call:
0845 45 45 400
Lines are open Monday to Friday 9am - 6pm