If we're experiencing high call volumes and increased waiting times, to prevent you from holding on the phone for extended periods of time, please be reminded of the following:
- Case tracking - Email TMW-Updates@themortgageworks.co.uk or request a call back by dialling 08000 30 40 40, then wait for the prompt.
- Certificate of Title - 5 working days notice is required in order to release funds.
- Offers - Once an offer has been approved, we'll notify you and then it will be available to view in TMW Online. Clients and Solicitors will receive offer letters in the post shortly afterwards.
We're processing applications as efficiently as possible, we can't guarantee the length of time it will take to complete applications.
Latest service performance figures
|Average time to answer calls: Dedicated Broker Support||4 minutes 17 seconds|
|Average time to answer calls: Service Centre||7 seconds|
|Average number of working days from application to offer:
|Average number of working days to assess valuation after receiving report||
|Processing FMA documents up to received date||24 May|
Your feedback is invaluable in helping us keep our service performance in peak condition. So, if you've placed a case with The Mortgage Works recently, please tell us about your experience