Procuration fees are paid by the 15th of the following month after completion. So if your client completes any time between 1-31 August, the procuration fee will be paid by 15 September.
If you submitted your application via the following submission routes, we’ll pay your fee directly into the bank account you told us about when you registered with us.
- SimplyBiz Mortgages
- Personal Touch Direct
- Mortgage Promotions Ltd
If the channel you submit business through isn’t listed above, we’ll pay your fee to the channel you selected in the application, and then they’ll forward the payment to you.
Contacting us about a procuration fee
If you have a query about a procuration fee, you can contact our Procuration Fee team by either:
- calling them on 0800 545 3131 – then press option 2
- sending an email to firstname.lastname@example.org
If you send an email to the Procuration Fee team, don’t forget to include the 8 digit mortgage account number (labelled as reference) so that your query can be dealt with efficiently. You’ll receive a response within 48 hours.