We want you to be able to use our services quickly and easily, so that’s why our FAQs will answer any questions that may arise.
Frequently asked questions (FAQs)
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What if my client wishes to repay part or all of their mortgage early? This will reveal additional content
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Can my client pay the product fee by cheque? This will reveal additional content
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How can I amend a DIP? This will reveal additional content
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Why is my DIP certificate not visible? This will reveal additional content
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Where can I retrieve my DIP certificate after I have received an accept decision? This will reveal additional content
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If I submit another DIP for this case will it affect my client's credit rating? This will reveal additional content
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Who do I contact if I want to discuss my DIP? This will reveal additional content
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What happens when my client's current mortgage deal ends? This will reveal additional content
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It won’t accept my client's payment what do I do now? This will reveal additional content
We hope we have answered the most common questions above, but if you’re still unsure about something, you can contact one of our experienced advisers on Broker Chat.