We're committed to providing the best possible service for you and your clients and encourage you to familiarise yourself with the following steps to help us improve our current service levels.
Please don't call...
Unless absolutely necessary. Our TMW contact centres are continuing to experience a high volume of calls so to save you time, please remember that most answers can be found online including:
- Our detailed A-Z lending criteria
- Case updates through TMW Online with case tracking videos to show you how to do it
- Our latest service levels which are updated daily and provide a good indication of how long it'll take us to process your cases.
Providing us with multiple contact points will give us the best chance of arranging a valuation quickly. Click below for a reminder of how we are currently assessing valuations.
Remember we're unable to accept loans as source of deposit, including intercompany and Business Bounce Back Loans.
Please ensure you have read our full Limited Company lending criteria before submitting your applications. This page also details required company structures and how to find out company SIC codes.