Online Mortgage Switcher FAQs
Our most popular questions
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How do I switch my client's mortgage online and what do I need? This will reveal additional content
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When can my client switch their mortgage? This will reveal additional content
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When will my clients mortgage switch complete? This will reveal additional content
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What happens if my client doesn't switch to a new product? This will reveal additional content
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Why can’t I receive my client’s offer in the Online Mortgage Switcher instantly? This will reveal additional content
Account queries
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How do I switch my client's mortgage online and what do I need? This will reveal additional content
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Can my client increase their loan? This will reveal additional content
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My client has a further borrowing/advance. Can they switch? This will reveal additional content
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Can my clients extend the term of the loan? This will reveal additional content
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When can my client switch their mortgage? This will reveal additional content
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When will my clients mortgage switch complete? This will reveal additional content
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When will my client receive their mortgage statement? This will reveal additional content
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Can my client change from interest only to repayment or vice-versa? This will reveal additional content
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What happens if my client doesn't switch to a new product? This will reveal additional content
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Will the interest rate change? This will reveal additional content
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What happens when my client's current mortgage deal ends? This will reveal additional content
Eligibility queries
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My client has a further advance application in progress This will reveal additional content
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My client has an Early Repayment Charge This will reveal additional content
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What's the earliest my client can apply for a switch? This will reveal additional content
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Will a credit search be completed during the switcher process? This will reveal additional content
Offer queries
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Can my client have more than one product offer? This will reveal additional content
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What happens if my client doesn't accept the offer? This will reveal additional content
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My client has changed their mind and would like a different product, can they have a new offer? This will reveal additional content
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Why can’t I receive my client’s offer in the Online Mortgage Switcher instantly? This will reveal additional content
Fees and payment queries
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Does my client need to change their direct debit? This will reveal additional content
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How will I know what my client's new payment will be? This will reveal additional content
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How can my client pay the product fees? This will reveal additional content
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It won’t accept my client's payment what do I do now? This will reveal additional content
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Can my client pay the product fee by cheque? This will reveal additional content
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What fees are refundable? This will reveal additional content
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If my client is switching multiple sub loans, will they be charged multiple product fees? This will reveal additional content
Completion queries
Cancellation queries
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If my clients change their mind are there any fees to pay? This will reveal additional content
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If my clients switch to a new product, can they switch back or cancel? This will reveal additional content
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How can my client cancel an offer they haven't accepted? This will reveal additional content
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How can my client cancel an offer they've accepted? This will reveal additional content
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What's the latest my client can cancel on a switch? This will reveal additional content
Help queries
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Why can't I access the Online Mortgage Switcher This will reveal additional content
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Does switching mortgage products affect my client's house insurance? This will reveal additional content
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Can my client switch over the phone? This will reveal additional content
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Can my client pay less on their mortgage during some months? This will reveal additional content
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Can my client make extra payments with their new product? This will reveal additional content
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Can my client repay their mortgage at any time? This will reveal additional content
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If the Bank of England interest rate changes how will it affect my client's mortgage? This will reveal additional content
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What's my client's mortgage balance? This will reveal additional content
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Why can't I cancel the application on behalf of my client? This will reveal additional content
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What's a TMW (UK) PLC Managed Rate? This will reveal additional content
We hope we have answered the most common questions above, but if you’re still unsure about something, you can contact one of our experienced advisers on Broker Chat.