Frequently Asked Questions

Whether you're looking for advice on using TMW Online or want tips on DIPs, you'll find the answers here. Please select subject area below.

 

General lending questions

Buy to Let specific questions

TMW Online: General questions

TMW Online: DIPs

TMW Online: Packaging

TMW Online: Credit Reference Agencies/Bureaus

TMW Online: Case cloning

TMW Online: KFIs

TMW Online: Pipeline applications

Find the answer to...

Lending: general questions

Buy to Let : specific questions

  1. Will we lend to first time buyers?

TMW Online: general questions

TMW Online: DIPs

  1. If I submit another DIP for this case will it affect my client's credit rating?
  2. Why has the DIP refer been removed?

TMW Online: Packaging

  1. What are the case requirements you will be requesting?
  2. Can I send the supporting documentation that you require in for you to assess prior to completing the FMA?
  3. If I submit my client's supporting documentation with the FMA will my application progress quicker?
  4. Will you ever ask for more supporting documents after the FMA underwrite?
  5. What happens if I cannot get one of the documents to support the FMA?
  6. Where should I send the supporting documentation you require?
  7. When will I be told my client's case requirements?
  8. When should I submit my client's case requirements?
  9. If I've lost the list of my client's case requirements, where can I get them again?
  10. What reference number should I quote if I need to query my client's application?
  11. Will you cross reference case requirements if my client has more than one application with you?
  12. My client has more than one bank account, if required, which one should I use as proof?

TMW Online: Credit Reference Agencies/Bureaus

  1. If you are using more than one Credit Reference Agencies/Bureaus, how many footprints will you leave?
  2. If I submit another DIP for this case will it affect my client's credit rating?

TMW Online: Case cloning

TMW Online: KFIs

  1. How do I submit a Transcribed Valuation? (Scottish Properties only)
  2. How do I access my colleague who has since left the firm's cases to submit or review them?

TMW Online: Pipeline Applications

  1. What happens if I have a referred DIP when the system is changed?