Frequently Asked Questions

Whether you’re looking for advice on using TMW Online or want tips on DIPs, you’ll find the answers here. Please select subject area below.

 

General lending questions

TMW Online: general questions

TMW Online: DIPs

TMW Online: Case cloning

TMW Online: KFIs

Find the answer to...

Lending: general questions

1. What if my client wishes to repay part or all of their mortgage early?
2. How does my client repay their mortgage?
3. My clients are self-employed, what mortgage options are available to them?
4. Is buildings insurance required?
5. What if my client can't meet their mortgage repayments?

 

TMW Online: general questions

1. How do I search for my case?
2. How do I print my application?
3. How do I amend an application I submitted?

 

TMW Online: DIPs

1. How do I amend a DIP?
2. If I submit another DIP for this case will it affect my client's credit rating?
3. How do I convert a DIP to full application?
4. Why are no products coming up on the DIP?

 

TMW Online: Case cloning

1. Why would I need to clone a case?
2. How do I clone a case?
3. Substitution of property
4. How can I change a product

 

TMW Online: KFIs

1. How do I produce a KFI?
2. I am trying to produce a KFI and it is prompting me to 'Choose an Option' on the left side of the screen that isn't there.
3. All the fields are greyed out, how do I input my case?
4. How do I submit a remortgage on an unencumbered property?
5. How do I submit a Transcribed Valuation? (Scottish Properties only)
6. How do I access my colleague who has since left the firm's cases to submit or review them?