Contact us

To help you contact the right person at The Mortgage Works, select who you are below:

I need to contact my BDM

I am a mortgage intermediary

I am a borrower and have a mortgage with you

I am none of the above

Important Information


I need to contact my BDM

For your BDM contact details, select your region.

I am a mortgage intermediary

View our latest service level times for call waiting, application to offer and valuation from instruction to receipt.

There are two main contact numbers for all mortgage queries. Please see the below list for the option that relates to your query or issue.

0800 545 31 31

08000 30 40 40

 

  • To enquire about passphrase / encrypted email - Option 2
  • For assistance with your Decision in Principle - Option 3

  • For case updates on existing cases

To send a fax:

01202 562 460

To request a redemption statement via fax:

08702 707 071

To send in new mortgage paper application/correspondence:

Mortgage Processing
The Mortgage Works
Portman House, Richmond Hill
Bournemouth, BH2 6EP

I am a borrower and have a mortgage with you

Enquiries about your existing mortgage.
Call the TMW Customer Service Centre on 08000 30 40 60

If the initial rate on your existing mortgage is about to expire.
Switch online using the TMW Online Mortgage Switcher tool, which can be found at www.tmwdirect.co.uk/oms

If you are having trouble meeting your mortgage payments.
Call our Arrears Management team on 0800 212 508

or e-mail specialist.lending-AM@nationwide.co.uk

Find out more about buildings and contents insurance.
Call our Insurance team on 0800 30 20 10 for new policies or 0800 30 20 11 for existing policies.

If you are calling from abroad.

Call the TMW Customer Service Centre on +44 1202 560 606

I am none of the above

Call the TMW Contact Centre on 08000 30 40 60

Fax us on 01202 562 460

If you need to contact us by post:

The Mortgage Works

Portman House, Richmond Hill

Bournemouth, BH2 6EP

To register with The Mortgage Works, or update your existing contact details on our database, go to TMW Online

Important Information

  • Calls to 0800 numbers are usually free of charge from a UK BT landline. Calls from other providers and mobiles may vary and could cost up to 40p per minute.
    Calls to 0845 numbers are typically charged between 1p and 11.5p per minute depending on the time of day for landline customers. They are included free of charge in certain BT call packages. Calls from mobile providers will vary.
    The actual cost you are charged will depend on your phone provider. If you are concerned, please contact them to get information about the cost of the call.
  • Your home may be repossessed if you do not keep up repayments on your mortgage.
  • For more information please see our Terms & Conditions