Bereavement support

This page explains how to let us know when someone has died and what happens to the mortgage in their name.

For buy to let mortgages

The Mortgage Works is the specialist buy to let lender of Nationwide Building Society. Nationwide has a central bereavement team who look after multiple products, including mortgages with The Mortgage Works. This means in the event of a bereavement, you will only need to notify Nationwide and all products in their name will be updated.

You can find out how to do this on Nationwide's dedicated bereavement page (opens in a new window).

Information:

The first letter you receive from us, to acknowledge the bereavement, will be from Nationwide. Any subsequent letters will be from The Mortgage Works.

For Limited Company mortgages

If a director or shareholder of the Limited Company has died and the company structure is changing, please provide a copy of the death certificate. In addition, please complete and sign a change of director or shareholder form.

Send both documents to:

The Mortgage Works
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW

Solicitors

For solicitors acting for one of our customers please read our information for solicitors (opens in a new window).