Change your details
It's important that we have the right information for you and / or your limited company. Find out how you can update your details below.
Change your address
You can change your living or correspondence address by completing a change of address form, and posting it to:
The Mortgage Works
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW
Information:
We may contact you for additional proofs before we can change your address.
Change your name
If you want to change your name for any reason, you will need to send us your:
- Mortgage number
- Old signature
- New signature, and
- A certified copy of your passport or driving license
We'll need to see more proof, depending on why your name has changed. If the change is:
- Due to marriage - a certified copy of your marriage certificate is required
- Due to divorce - certified copies of your marriage certificate, divorce papers and birth certificate are required
- By deed poll - a certified copy of your deed poll papers is required.
Please send this information to:
The Mortgage Works
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW
Information:
We may contact you for additional proofs before we can change your name.
Change your contact details
To update your email address or telephone number, please contact us on 0345 606 40 60.
Lines are open 8am to 6pm, Monday to Friday; 9am to 2pm on Saturday.
Limited company changes
You must apply for our consent to make any company changes. All applications are subject to a risk assessment.
If the company changes have already been made and these are not acceptable to us, you will need to reinstate to the structure we originally agreed to, or redeem the mortgage.
Information:
We'll attempt to complete an electronic ID check for all applications. If we're unable to complete this, we may require certified identification.Change Director or Shareholder
Please complete, sign and post a Change of Director or Shareholder form to:
The Mortgage Works
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW
Please let us know at least 28 days in advance if you want to make any changes to the directors, or shareholders of your company, so that we can process your request in time.
If we approve your request, you will need to pay a ‘change of parties fee’. See Our fees and charges for details.
Unacceptable company changes
We will not accept the following changes:
- Conversion of the company to a Charity, Trust or Foundation
- Restructuring the company so it becomes part of a layered company, including subsidiaries, parent and sister companies
- Having any links to offshore companies, including the Channel Islands and Isle of Man
- Addition of directors or shareholders under the age of 21
- Having more than two directors/shareholders in the company. The maximum number of directors/shareholders is two and they must be the same people.
Acceptable proofs
Update your marketing preferences
To update your marketing preferences, please contact us on 0345 606 40 60.
Lines available 8am to 6pm, Monday to Friday, and 9am to 2pm on Saturday.
For more information about marketing preferences, please visit how we use your information.