It's important that we have the right information for you and / or your limited company. We need to make sure your details are up to date and accurate. This is a legal requirement, which all financial institutions must follow. It helps to prevent fraud, money laundering and other financial crimes. Find out how you can update your details below.
Change your address
You can change your living or correspondence address by completing a change of address form, and posting it to:
The Mortgage Works
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW
Information:
We may contact you for additional proofs before we can change your address.
Change your name
If you want to change your name for any reason, you will need to send us your:
- Mortgage number
- Old signature
- New signature, and
- A certified copy of your passport or driving license
We'll need to see more proof, depending on why your name has changed. If the change is:
- Due to marriage - a certified copy of your marriage certificate is required
- Due to divorce - certified copies of your marriage certificate, divorce papers and birth certificate are required
- By deed poll - a certified copy of your deed poll papers is required.
Please send this information to:
The Mortgage Works
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW
Information:
We may contact you for additional proofs before we can change your name.
To update your email address or telephone number, please contact us on 0345 606 4060.
Lines are open 8am to 6pm, Monday to Friday; 9am to 2pm on Saturday.
Limited company changes
You must apply for our consent to make any company changes. All applications are subject to a risk assessment.
If the company changes have already been made and these are not acceptable to us, you will need to reinstate to the structure we originally agreed to, or redeem the mortgage.
Before applying, please make sure you have reviewed our eligibility criteria.
Information:
We'll attempt to complete an electronic ID check for all applications. If we're unable to complete this, we may require certified identification.
Change Director or Shareholder
Please complete, sign and post a Change of Director or Shareholder form to:
The Mortgage Works
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW
Please let us know at least 28 days in advance if you want to make any changes to the directors, or shareholders of your company, so that we can process your request in time.
If we approve your request, you will need to pay a ‘change of parties fee’. See Our fees and charges for details.
Unacceptable company changes
We will not accept the following changes:
- Conversion of the company to a Charity, Trust or Foundation
- Restructuring the company so it becomes part of a layered company, including subsidiaries, parent and sister companies
- Having any links to offshore companies, including the Channel Islands and Isle of Man
- Addition of directors or shareholders under the age of 21
Acceptable proofs
Information:
We've updated our ID requirements. Some of the documents we ask you to provide may be different to those requested previously. Please review the new ID requirements before visiting a branch or sending any identification documents to us.
You must use your full legal name, including any middle names, when making a change. Any ID documents you provide must show your middle name.
When you change your details, we may ask you to provide proof of your identity. This helps to protect you from identity fraud and allows us to meet UK money laundering regulations.
Download our Customer Identification guide
To confirm your identity, we may need to verify your name and address. This helps protect you from identity fraud and allows us to meet UK money laundering regulations. We'll only ask for the information we need.
How to confirm your name and address
You'll need to provide either:
- A valid full or provisional UK photocard driving licence.
Or
Two separate documents:
- One from the Proof of name list below.
- One from the Proof of current address list below.
You can't use the same document for both. All documents must be current and valid.
Proof of name
| Document |
| Full UK Passport |
| Full UK Driving Licence (old-style paper) |
| Government letter about benefits, tax credits or a pension, dated within the last 12 months |
| UK Armed Forces identity card |
| HMRC correspondence confirming tax code or tax obligations, dated within the last 12 months |
| Disability Blue Badge |
| Northern Ireland Voter's Card |
| UK Home Office Application Registration Card |
| UK Home Office Biometric Residence Permit (BRP) |
| UK Home Office eVisa |
| EEA National Identity Card |
| EU/EEA Driving Licence |
| Non-UK Passport |
Important: We can't accept any proof of address from Nationwide, Virgin Money or The Mortgage Works.
Proof of current address
| Document |
Requirements |
| UK bank statement from a UK bank, building society or credit union* |
Dated within the last 3 months |
| UK credit card statement from a UK bank, building society or credit union* |
Dated within the last 3 months |
| UK mortgage statement from a UK lender* |
Dated within the last 12 months |
| Gas or electricity bill |
Dated within the last 3 months |
| TV or broadband bill |
Dated within the last 3 months |
| Council Tax bill |
Dated within the last 12 months |
| Government letter about benefits, tax credits or a pension |
Dated within the last 12 months |
| UK State Benefit Entitlement |
Current and valid |
| Tenancy agreement issued by a council, housing association or letting agent |
Current agreement |
| School, college or university in England letter confirming enrolment in further or higher education |
Dated within the last 12 months |
| A letter confirming your Education Maintenance Allowance. This must show the allowance, the period it covers and and payment schedule. Scotland, Wales, or Northern Ireland only. |
Dated within the last 12 months |
| A letter from a school, college or university in England confirming your bursary and payment details |
Dated within the last 12 months |
| HMRC letter about your tax code or tax obligations |
Dated within the last 12 months |
| Non-UK mortgage statement for a property |
Dated within the last 12 months |
| Non-UK bank statement |
Dated within the last 3 months |
*Important: We cannot accept proof of address from Nationwide, Virgin Money or The Mortgage Works. Statements must be from a different source, i.e. a bank or credit card statement used for proof of name can't be from the same provider as a mortgage statement taken for proof of address.
If submitting a digital proof, only UK State benefit entitlement, University/College letter, HMRC Tax Correspondence, UK Mortgage Statement, UK Credit Card Statement and UK Bank Statement are permitted. These documents need to show the full customer details including sort code and account numbers.
Non-European Economic Area Nationwide resident in the UK
Clients who aren't from the European Economic Area will need to provide:
- Proof of name: National passport
- Proof of address: One document from the above Proof of Address list
When we ask for certified copies of proofs, the person certifying the copy must write their full name and occupation, sign, date and confirm that they have seen the original by including the statement ‘original seen’. It must also include the company stamp.
Please ensure the copy and certification is legible and don’t send a photocopy of the certified copy.
Any of the following people can certify documents for you:
| Profession |
Additional information |
| UK CERTIFIERS |
| Lawyer |
The certifier must be a solicitor or member of the Law Society or equivalent, or a Barrister registered with the Bar Council |
| Banker/Financial Professional |
The certifier must be employed by a financial institution regulated by the FCA or equivalent |
| Accountant |
The certifier must be a member of the Institute of Chartered Accountants in England and Wales (ICAEW) or equivalent |
| Independent Financial Adviser |
The certifier must be employed by a financial institution regulated by the FCA or equivalent |
| Post Office staff |
|
| Nationwide employees |
|
| Notary public |
The certifier must be a member of the Notaries Society |
| NON-UK CERTIFIER |
| Lawyer |
The certifier must be regulated by a relevant professional body |
| Notary public |
The certifier must be regulated by a relevant professional body |
| Some people or organisations that certify documents may charge a fee. |
Update your marketing preferences
To update your marketing preferences, please contact us on 0345 606 4060.
Lines available 8am to 6pm, Monday to Friday, and 9am to 2pm on Saturday.
For more information about marketing preferences, please visit how we use your information.
