Change your details

It's important that we have the right information for you and/or your limited company. We need to make sure your details are up to date and accurate. This is a legal requirement that all financial institutions must follow. It helps to prevent fraud, money laundering and other financial crimes.

Find out how you can update your details below.

Information:

We may contact you for additional proofs before we can change your name or address.

Change your address This will reveal additional content

Change your name This will reveal additional content

If you want to change your name for any reason, you'll need to send us your:

Mortgage number
Old signature
New signature
Certified copy of your passport or driving license

Depending on why your name has changed, you'll also need to send us:

Marriage: a certified copy of your marriage certificate
Divorce: certified copies of your marriage certificate, divorce papers and birth certificate
Deed poll: a certified copy of your deed poll papers.

Send this information to:

The Mortgage Works
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW

Change your contact details This will reveal additional content

Limited company changes This will reveal additional content

You must apply for our consent before making any company changes. All applications are subject to a risk assessment.

If the company changes have already been made and these are not acceptable to us, you'll need to reinstate to the structure we originally agreed to, or redeem the mortgage.

Before applying, make sure you've reviewed our eligibility criteria.

We'll attempt to complete an electronic ID check for all applications. If we're unable to complete this, we may require certified identification.

Change Director or Shareholder

Complete, sign and post a Change of Director or Shareholder form to:

The Mortgage Works
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW

Let us know at least 28 days in advance if you want to make any changes to your company's directors or shareholders, so we can process your request in time.

If we approve your request, you'll need to pay a 'change of parties fee'. See our fees and charges for details.

Unacceptable company changes

We won't accept the following changes:

Converting the company to a charity, trust or foundation
Restructuring the company so it becomes part of a layered company, including subsidiaries, parent and sister companies
Having any links to offshore companies, including the Channel Islands and Isle of Man
Adding directors or shareholders under the age of 21.

Acceptable proofs

When you change your details, we may ask you to provide proof of your identity. This helps to protect you from identity fraud and allows us to meet UK money laundering regulations.

Information:

We've updated our ID requirements. Some of the documents we ask you to provide may be different to those requested previously. Review the new ID requirements before visiting a branch or sending any identification documents to us.

You must use your full legal name, including any middle names, when making a change. Any ID documents you provide must show your middle name.

Download our Customer Identification guide

Proofs This will reveal additional content

To confirm your identity, we may need to verify your name and address. This helps protect you from identity fraud and allows us to meet UK money laundering regulations. We'll only ask for the information we need.

How to confirm your name and address

You'll need to provide either:

A valid full or provisional UK photocard driving licence.

Two separate documents:

one from the Proof of name list below.
one from the Proof of current address list below.

You can't use the same document for both. All documents must be current and valid.

Proof of name

Document
Full UK Passport
Full UK Driving Licence (old-style paper)
Government letter about benefits, tax credits or a pension, dated within the last 12 months
UK Armed Forces identity card
HMRC correspondence confirming tax code or tax obligations, dated within the last 12 months
Disability Blue Badge
Northern Ireland Voter's Card
UK Home Office Application Registration Card
UK Home Office Biometric Residence Permit (BRP)
UK Home Office eVisa
EEA National Identity Card
EU/EEA Driving Licence
Non-UK Passport

Important: We can't accept any proof of address from Nationwide, Virgin Money or The Mortgage Works.

Proof of current address

Document	Requirements
UK bank statement from a UK bank, building society or credit union*	Dated within the last 3 months
UK credit card statement from a UK bank, building society or credit union*	Dated within the last 3 months
UK mortgage statement from a UK lender*	Dated within the last 12 months
Gas or electricity bill	Dated within the last 3 months
TV or broadband bill	Dated within the last 3 months
Council Tax bill	Dated within the last 12 months
Government letter about benefits, tax credits or a pension	Dated within the last 12 months
UK State Benefit Entitlement	Current and valid
Tenancy agreement issued by a council, housing association or letting agent	Current agreement
School, college or university in England letter confirming enrolment in further or higher education	Dated within the last 12 months
Letter confirming your Education Maintenance Allowance, showing the allowance, period it covers and and payment schedule. Scotland, Wales, or Northern Ireland only.	Dated within the last 12 months
Letter from a school, college or university in England confirming your bursary and payment details	Dated within the last 12 months
HMRC letter about your tax code or tax obligations	Dated within the last 12 months
Non-UK mortgage statement for a property	Dated within the last 12 months
Non-UK bank statement	Dated within the last 3 months

*Important: We can't accept proof of address from Nationwide, Virgin Money or The Mortgage Works. Statements must be from a different source. For example, a bank or credit card statement used for proof of name can't be from the same provider as a mortgage statement used as proof of address.

Digital proofs

If you're submitting a digital proof, we can only accept:

UK State Benefit Entitlement
University or college letter
HMRC tax correspondence
UK mortgage statement
UK credit card statement
UK bank statement

These documents need to show the full customer details, including sort code and account number.

Non-European Economic Area Nationwide resident in the UK

Clients who aren't from the European Economic Area will need to provide:

Proof of name: National passport
Proof of address: One document from the proof of current address list above.

Certified copies This will reveal additional content

When we ask for certified copies of proofs, the person certifying the copy must:

write their full name and occupation
sign and date the copy
confirm they've seen the original by including the statement 'original seen'
include the company stamp
make sure the copy and certification are legible
not send a photocopy of the certified copy.

Any of the following people can certify documents for you:

Profession	Additional information
UK certifiers
Lawyer	The certifier must be a solicitor or member of the Law Society or equivalent, or a Barrister registered with the Bar Council
Banker/financial professional	The certifier must be employed by a financial institution regulated by the FCA or equivalent
Accountant	The certifier must be a member of the Institute of Chartered Accountants in England and Wales (ICAEW) or equivalent
Independent Financial Adviser	The certifier must be employed by a financial institution regulated by the FCA or equivalent
Post Office staff
Nationwide employees
Notary public	The certifier must be a member of the Notaries Society
Non-UK certifiers
Lawyer	The certifier must be regulated by a relevant professional body
Notary public	The certifier must be regulated by a relevant professional body
Some people or organisations that certify documents may charge a fee.

Update your marketing preferences

To update your marketing preferences, contact us on 0345 606 4060.

Lines available 8am to 6pm, Monday to Friday, and 9am to 2pm on Saturday.

For more information about marketing preferences, visit how we use your information.