Money worries

If you're finding it difficult to repay your mortgage – or think you might soon – we're here to help you get back on track. The important thing is to make us aware as soon as you can.

We’ll always:

übe open and honest with you
ütreat you as an individual and look at your unique situation
ümake everything simple while finding a solution that works for you
üexplain what you need to know, so you can make an informed decision
ület you know who else can help you

Let’s get you to the right place

Tip:

Before you get in touch, gather up to date information about your income, your spending and any other debts you may have. This will make it easier to discuss your options and explore solutions.

Get in touch

Organisations that can help

Here are some debt advice organisations who offer free support.

If you have debt with multiple organisations

StepChange (opens in a new window) – helping over 630,000 people a year to deal with money worries and take back control of their lives.

PayPlan (opens in a new window) – free debt advice provider, offering help and support in a way that works for you.

If you're looking for general advice

Money Helper (opens in a new window) – free, unbiased money advice online, over the phone and face-to face.

Citizens Advice (opens in a new window) – advice on issues such as debt management, welfare benefits, housing, employment and consumer complaints.

National Debtline (opens in a new window) – free, confidential and independent advice on dealing with debt problems.

Business Debtline (opens in a new window) – free debt advice to small businesses and self-employed people.

Stay safe from scammers

If you're finding it hard to keep up with your mortgage, you might come across offers that promise to wipe out your debt or stop repossession. They will use misleading legal arguments. Such as claims linked to 'Freeman of the Land' ideas or obscure contract law.

These offers aren't genuine. They're often unregulated individuals or firms without proper legal training. Following their advice could put your property and finances at serious risk.

What to look out for

Avoid offers that:

  • Promise to cancel your mortgage using 'common law' or 'sovereign citizen' tactics.
  • Claim you don't need to repay your mortgage because of how it was set up.
  • Request upfront fees to challenge your lender in court.
  • Advise you to stop paying your mortgage or ignore court letters.

These approaches do not work and have been rejected by UK courts. Acting on them could put you at risk of:

  • Losing your property.
  • Paying more in legal fees and arrears.
  • Damaging your credit score.

How to protect your home

If something sounds too good to be true, it probably is. Get the right support by:

  • Talking to your lender as soon as possible - we're here to help.
  • Getting free, regulated advice from organisation like Citizens Advice or StepChange.
  • Reporting suspicious offers to the Financial Conduct Authority (FCA) or Action Fraud.
You can find out more on the FCA's website (opens in a new window).