Information: Does your client already have a mortgage with us? They can manage their mortgage on our TMW Direct site.
To find out how long it takes to:
- process an application
- answer a call, or
- respond to a chat request
check our service level details.
We'll send mortgage statements annually on the month end of the anniversary of the mortgage. For example if your clients received their funds on 15 May, they'll receive their annual statements at the end of May.
For redemption statements, conveyancing and probate work, check our solicitors page.
Logging a fraud concern with us
If you're concerned about possible fraud on a mortgage application, you can email us at firstname.lastname@example.org
We do everything we can to get it right first time, but sometimes things don’t go as expected. If you feel this has happened to you, let us know using any of the contact details on this page. We’ll work with you to understand the problem and find a way to put things right again.