Getting in touch with us

Important note: If you’re a customer rather than a broker or solicitor, please visit TMW Direct.

After you’ve made an application

Getting case updates

For an instant update, log in to TMW Online and choose 'My cases' for a list of your applications.

Alternatively, you can email us and one of the team will get back to you within four working hours. Or you can call us on 08000 30 40 40. We're available from 9am-6pm, Monday-Friday (except bank holidays)

Please avoid calling us for an update within the first four working days after submitting your application, as we’ll be processing your case. We'll contact you if we need anything.

Update case details

To supply updates on existing applications and DIP, email your change directly to us


Before you make an application

Dedicated Broker Support

Talk to our experienced Dedicated Broker Support advisers using Broker Chat. They can help with:

If you feel your query is more complex, you can also call the team on 0800 545 3131. Choose option 1 for product and criteria queries, or option 2 for technical support.

Dedicated Broker Support are available from 9.30am-6pm on Mondays and 9am-6pm Tuesday-Friday (except bank holidays).

Dedicated Broker Support map

Your Business Development Manager (BDM)


For completions or queries about a new TMW mortgage, fax us on 01202 562460.

For redemptions or queries relating to an existing TMW mortgage, fax us on 08702 707071.


Help us get better at helping you. Feel free to share any suggestions, as well as news of great service you’ve received from our teams.