Information:
You can now contact us on 0345 600 3131 (Option 3) for pre-application technical questions.
Post
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton
NN3 6NW
How can we help?
Give us a call
Case updates, DIPs:
0345 605 4040
Pre-application:
0345 600 3131 (Option 1)
Tech support:
0345 600 3131 (Option 3)
All lines available 9am to 5pm, Monday to Friday (except Bank Holidays). Pre-application lines open from 9:30am on Mondays.
Calls to 03 numbers cost no more than calls to 01 or 02 numbers.
Send us an email
- Changes and supporting documents:
tmw.applications@themortgageworks.co.uk
- Case updates:
tmw-updates@themortgageworks.co.uk
- Licencing notifications from Councils for HMO's:
SLDirectDebits@nationwide.co.uk
- Pre-valuation queries:
- Procuration fees and TMW Online registration changes:
intermediary.support@themortgageworks.co.uk
We'll respond within 2 days.
Broker chat
Broker Chat can help with:
- pre-application questions
- procuration fees
- tech support for TMW Online or questions about a Rate Switch application.
Available 9.30am to 5pm on Mondays and 9am to 5pm Tuesday to Friday (except Bank Holidays).
TMW online
The fastest way to get case updates, including progress on valuations.
Brokers can create new cases and upload additional documents.
Brokers and admins can see case updates and details.
Available 24 hours a day, 7 days a week.
Contact your Business Development Manager
Our Business Development Managers provide face to face and phone support with pre-application questions across the UK.
Mortgage statements
We'll send mortgage statements annually on the month end of the anniversary of the mortgage. For example if your clients received their funds on 15 May, they'll receive their annual statements at the end of May.
Solicitors
For redemption statements, conveyancing and probate work, check our solicitors page.
You'll need to update us with details of a selective licence. You can do this by emailing us with 'selective license HMO' as the subject.
Logging a fraud concern with us
If you're concerned about possible fraud on a mortgage application, you can find support with our preventing mortgage fraud page.
Complaints
We do everything we can to get it right first time, but sometimes things don't go as expected. If you feel this has happened to you, let us know using any of the contact details on this page. We'll work with you to understand the problem and find a way to put things right again.
Tip:
To find out how long it takes to:
- process an application
- answer a call, or
- respond to a chat request
check our service level details.
Landlord
If you're a landlord, you can: