How can we help?

Information:

You can now contact us on 0345 600 3131 (Option 1, followed by option 3) for technical support. See below for the latest call options.

Give us a call

Call us on 0345 600 3131, choose option 1, followed by

  • Option 1 for pre-application queries
  • Option 3 for technical support

For case updates or DIPs: 0345 605 4040

All lines available 9am to 5pm, Monday to Friday (except Bank Holidays).

Pre-application lines open from 9:30am on Mondays.

Calls to 03 numbers cost no more than calls to 01 or 02 numbers.

Send us an email

We'll respond within 2 days.

Broker chat

Broker Chat can help with:

  • pre-application questions
  • procuration fees
  • tech support for TMW Online or questions about a Rate Switch application.

Available 9.30am to 5pm on Mondays and 9am to 5pm Tuesday to Friday (except Bank Holidays).

Broker Chat 

TMW online

The fastest way to get case updates, including progress on valuations.

Brokers can create new cases and upload additional documents.

Brokers and admins can see case updates and details. 

Available 24 hours a day, 7 days a week.

TMW Online

Contact your Business Development Manager

Our Business Development Managers provide face to face and phone support with pre-application questions across the UK.

 

BDM Finder

Mortgage statements

We'll send mortgage statements annually on the month end of the anniversary of the mortgage. For example if your clients received their funds on 15 May, they'll receive their annual statements at the end of May.

Solicitors

For redemption statements, conveyancing and probate work, check our solicitors page.

You'll need to update us with details of a selective licence. You can do this by emailing us with 'selective license HMO' as the subject.

Logging a fraud concern with us

If you're concerned about possible fraud on a mortgage application, you can find support with our preventing mortgage fraud page.

Complaints

We do everything we can to get it right first time, but sometimes things don't go as expected. If you feel this has happened to you, let us know using any of the contact details on this page. We'll work with you to understand the problem and find a way to put things right again.

Tip:

To find out how long it takes to:

  • process an application
  • answer a call, or
  • respond to a chat request

check our service level details.

Post

Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton
NN3 6NW