Track my case

TMW Online applications

From the home screen you'll see the 10 most recent cases you created. You can also show all cases or search for a particular case as required.

Every 10 minutes there is an update to TMW Online, so you can get an up-to-date case update online, without the need to call. You can:

  • View detailed case requirements
  • See valuation dates and progress
  • Easily upload documents using scan and attach
  • Download case documents

Submit your case using TMW Online

Conveyancing case check

You can contact the conveyancer if you have any queries about your client’s case. The contact details are below.

England and Wales

Conveyancer name Contact details
Enact

Phone: 0344 244 2975

*Email: remobrokerupdates@enact.co.uk

Obtain updates: Enact online portal

Your Conveyancer

Phone: 0138 366 7500

Email: enquiries@yourconveyancer.co.uk

O’Neill Patient
(including Limited Companies) 

Phone: 0161 694 3000

*Email: info@oneillpatient.co.uk

Obtain updates: O’Neill Patient case tracker

Taylor Rose 

Phone: 0203 889 6697

Email: nbs@taylor-rose.co.uk

Obtain updates: Taylor Rose client portal

*One email can be used for multiple cases. If you email before 3pm, you’ll receive a same-day reply. After 3pm you will receive a reply the following day (within 24 hours). 

Scotland

Conveyancer name Contact details
Moray Legal Limited
(formerly Simpson & Marwick) 

Phone: 0330 127 2606

Email: remgla@moray.legal

Obtain updates: Moray Legal Portal 

Aberdein Considine
(including Scottish Limited Companies) 

Phone: 0333 009 0845

Email:
nationwide.remortgages@acandco.com

Obtain updates: Aberdein Considine portal

Paper applications

There's a small number of cases that you can't submit online. You can view paper exceptions on our 'how to submit a case' page.

Should you need to submit a paper application, we'll keep you updated on your case by email.