TMW Online and Online Mortgage Switcher will be unavailable
all day on Sunday 8 June due to planned maintenance.
We've streamlined our case ownership and reduced our average time to offer by a quarter. Every submission has a dedicated case owner and our upfront requests will make things clearer and smoother.
You can get an indication of how long it'll take us to process your cases below.
|
Service levels* |
Application Type | ||
|---|---|---|---|
| Standard BTL and Limited Company | Portfolio | ||
|
Time to offer |
10 days | 11 days | |
| Underwriting | 3 days | 3 days | |
| Document assessment | 2 days | 2 days | |
| Percentage of valuations booked and carried out within 10 days (Subject to access) |
85% | ||
| Valuation assessment once received by us | 2 days | ||
| Post offer assessment | 1 day | ||
Information:
We aim to answer all calls and Broker Chat within five minutes, and we often answer quicker than this. Our phone lines and Broker Chat are busiest between 12 noon and 2pm.For an instant update, log in to TMW Online and choose 'My cases' for a list of your applications. If you need any help, see our case tracking guide (PDF).
Please note we need five working days’ notice to release funds.
Once an offer’s been approved, we'll let you know. If you submitted your application on TMW Online, you’ll be able to see the offer here. Your clients and solicitors will receive offer letters in the post shortly.
