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Useful guides for you and your clients

Choose a guide to view and download as a PDF. If you need a suitable PDF reader, we recommend Adobe Acrobat (opens in a new window). You may find, however, that PDFs open automatically in your web browser when you click on the links.

Guides for your clients

  • Switcher product guide for your clients (Effective from 13 May 2025)
  • Your guide to mortgages (September 2022)
  • A guide to your mortgage statement (March 2025)
  • Tariff of mortgage charges (March 2025)
  • Responsible lending - useful information (September 2019)

Independent guides

  • How to Let - a pdf guide for current and prospective landlords in England (PDF, 697KB - opens in a new window)
  • How to Rent - a pdf checklist for current and prospective tenants renting in England (PDF, 587KB - opens in a new window)
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