Registering to place business with us

There are a few things to consider when registering for TMW Online. Please read the below instructions before completing your registration.

If you want to register with both The Mortgage Works (TMW) and Nationwide For Intermediaries (NFI), please follow the registration process detailed on the NFI website
If you're already registered with NFI, you can also register for The Mortgage Works in NFI Online, but it’s important you select ‘Both’ to ‘Which brand(s) are you registering for?’ during the registration process. If you don’t select this option, your NFI registration will be closed.
If you just want to register with TMW, and not NFI, please follow the registration process on the NFI website, and select ‘TMW’ when prompted. Please note, if you do have an NFI Online account, choosing this option will close your NFI registration.

We’ll update our records within 8 working hours following the submission of your registration and you’ll receive a confirmation email once this has been approved. You'll also receive a separate email asking you to create a password for TMW Online. Once this has been created, you'll then be able to log in and submit cases through TMW Online.

Further Support

Making changes to your personal details This will reveal additional content

If you're registered for both Nationwide for Intermediaries and The Mortgage Works, please follow the steps below. Any changes you make will be updated across both registrations.

Log in to NFI Online
Select 'Manage my details'
To update your individual details such as telephone number, email address or office address, select the 'Personal Details' tab

If you're registered solely for The Mortgage Works, please email intermediary.support@nationwide.co.uk to update your details. You’ll need to include your name and FCA number as well as any new details you need changing.

Making changes to your company details This will reveal additional content

If you're registered for both Nationwide for Intermediaries and The Mortgage Works, please follow the steps below. Any changes you make will be updated across both registrations.

Log in to NFI Online
Select 'Manage my details'
To update your address (which is included on Mortgage Illustrations and Offers) select the 'Company details' tab.

Changing your company This will reveal additional content

To advise us of a change of company or an amended FCA/PRA number, you'll need to complete a new registration by following the above steps.

Changing your principal This will reveal additional content

To advise us of a change of principal (but your company’s FCA number has not changed), you’ll need to complete a new registration.

Adding an additional mortgage club This will reveal additional content

If you're registered for both Nationwide for Intermediaries and The Mortgage Works, please follow the steps below. Any changes you make will be updated across both registrations.

Log in to NFI Online
Select 'Manage my details'
To add an additional mortgage club, select the 'Submission routes' tab.

If you're registered solely for The Mortgage Works, please email us at intermediary.support@nationwide.co.uk or contact our Registrations team via Broker Chat.