Contact us

If you’re a customer, please visit our customer website to find out how to get in touch.

Post application support

Case updates

For an instant update, login to TMW Online and select 'My cases' to see a list of your applications.

Visit our case tracking page or TMW Online FAQs if you need any help.

If you can’t find what you’re looking for, then call our New Business team on 08000 30 40 40 from 8am-6pm, Monday-Friday (except bank holidays).

Please avoid calling us for an update within the first four working days after submitting your application, as we’ll be processing your case. We'll contact you if we need anything.

Update case details

You can email with the change.

Pre application support

Dedicated Broker Support

Talk to our experienced Dedicated Broker Support advisers on Broker Chat if you need any support with:

You can also call us on 0800 545 3131.

Dedicated Broker Support are available from 9.30am-6pm on Mondays and 9am-6pm Tuesday-Friday (except bank holidays).

Technical support

Contact one of our experienced Dedicated Broker Support advisers on 0800 545 3131 for technical help with TMW Online. Press option 2 for system support.

Your Nationwide BDM

Your BDM can support you with:

  • application advice
  • understanding new policy and changes in the market
  • lending criteria
  • product information

For an instant update on our service, visit our service updates page to view our current timescales.


If you’ve received great service by one of our team, or you've received service which you think should be improved, we want to know about it. Please fill in our feedback form and let us know how we're doing.