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Important - changes to our services

Due to the government’s guidelines, Dedicated Broker Support phone lines aren't available until further notice. Use Broker Chat from 9am to 5pm for your pre-application queries.

Additionally, the Case Updates team are only dealing with completion queries and have reduced opening hours from 9am-12noon.

You can check our lending criteria here, case updates here or service updates here.

Procuration fees will be paid as normal via your nominated Corporate Account.

Thank you for helping us during this challenging period.

Find out more

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End date extensions

On Thursday 2 April, we extended the end dates across all Existing Customer Switcher products.

See our Existing Customer Switcher guide for more information

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Useful guides and forms to support portfolio landlord applications

Please view our portfolio landlord page for more information on packaging your applications.

Choose a guide to view and download as a PDF. If you need a suitable PDF reader, we recommend Adobe Acrobat. You may find, however, that PDFs open automatically in your web browser when you click on the links.

Portfolio Portal

Portfolio Portal guidance notes (February 2020)

to be used when keying property schedule details into our Portfolio Portal
Property schedule template (November 2019)

to be uploaded to our Portfolio Portal
Business plan template (June 2019)

only to be completed and uploaded to TMW Online if requested