Providing proofs


You should submit copies or scans of the original documents. Photos are acceptable, but must be submitted as a PDF, TIF or a JPEG. We don't accept mobile phone banking screenshots.

Please don’t submit proofs we haven’t asked for, as this may delay the progress of your case.

When applying for a mortgage with us, we may ask to see some proofs to help us confirm your clients' information such as:

  • Your clients' name and address
  • How much they earn
  • Proof of their deposit

You can provide these proofs on TMW Online once you’ve submitted your client’s application and they've been requested. To speed up your application, make sure to get these proofs ready beforehand so you can attach the requirements straightaway.


Did you know there are a range of free scanning apps, such as Adobe Scan* that can also help save you time and improve the accuracy and quality of your case packaging.

Most scanning apps are free and easy to use, helping reduce the time it takes for your clients to get their mortgage offer. To download, please visit the appropriate App store for your device.

* The Mortgage Works is not responsible for the content or accuracy of external websites.

Here are some details about the documents we'll need and what we're looking for, but we may ask for other documents depending on your client's circumstances.

Sending your proofs to us:

  • You can attach your required documents to TMW Online
  • We accept documents in PDF, TIF or JPEG format
  • Please don't submit anything we haven't asked for
  • If you send us anything containing personal data outside of TMW Online, this should be encrypted. Contact us on Broker Chat if you need to do this.

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