Switch your client's mortgage online

Your client will still be able to switch their mortgage when on a payment holiday.

It's simple to switch your client’s deal online

If your client is a customer with The Mortgage Works, and they’re eligible to switch using our Online Mortgage Switcher (OMS) service, you can login to TMW Online to:

  • Compare their current mortgage with our latest offers
  • Shortlist the mortgages they’re interested in and compare rates, features and monthly payments
  • Switch their deal online in a matter of minutes

If your client is switching a Limited Company account, please submit a paper based application to TMWDirect@themortgageworks.co.uk. 

To see our switcher products, please view our latest switcher product guide.

Switcher product guide

If your client is a DHLL or E-Mex customer and wants to switch, view our switcher guides and forms.

Our simultaneous Rate switch and Further Advance application process is currently unavailable. We’re sorry for any inconvenience caused.

If you require account specific information prior to creating a switcher application, please ensure you have completed the Third Party Authority Form. The form should then be emailed to SLLand&Deeds@nationwide.co.uk or posted to the address at the bottom of the form.

Watch our switching video

Got two minutes? Watch our video where our Technical Support Team Manager, Robb Livermore, explains all the key facts you need to know about switching your client’s mortgage online.

Watch our switching video

Be aware - switcher dates

You can switch your client's mortgage up to six weeks before their mortgage deal is ending, although the new rate won't take effect until the current deal expires.

Product switches always take effect from the 1st of the month. Switcher applications must be submitted and accepted, at least five days before this. After this time, the new deal won't apply until the 1st of the following month.

The table below shows the dates that an application can be submitted and accepted, in order to apply from the 1st of the following month.

Date new deal applies from Earliest acceptance date Last acceptance date
1 July 2020 19 May 2020 26 June 2020
1 August 2020 19 June 2020 27 July 2020
1 September 2020 20 July 2020 27 August 2020
1 October 2020 19 August 2020 26 September 2020
1 November 2020 19 September 2020 27 October 2020
1 December 2020 19 October 2020 26 November 2020
1 January 2021 19 November 2020 27 December 2020

What do I need to do?

You’ll need to access the OMS by following these simple steps:

  • Login to TMW Online as normal.
  • On the home screen select ’Switch an existing mortgage’.
  • Then enter the following details to start the process:
    • The first 8 digits of your client's mortgage account number
    • Their date of birth.
    • The sort code of the bank/building society account from which their mortgage Direct Debit is taken (if they don’t pay by Direct Debit, enter their exact last payment amount).

What happens once I've logged in?

Follow the steps below to find out how to switch your client’s mortgage using our OMS service. Please view our switcher FAQs

What about procuration fees?

We’ll pay a gross procuration fee of 0.20% for new product switch applications. Full information is on our procuration fees page.

Any questions?

Please view our switcher FAQs