The best service starts with great communication. So here, you can get an indication of how long it’ll take us to process your cases.
|
Service levels* |
Application Type | ||
|---|---|---|---|
| Standard BTL | Portfolio | Limited Company | |
|
Time to offer |
10 days | 13 days | 13 days |
| Underwriting | 4 days | 4 days | 4 days |
| Document assessment | 2 days | 2 days | 2 days |
| Percentage of valuations booked and carried out within 10 days (Subject to access) |
88% | ||
| Valuation assessment once received by TMW | 2 days | ||
| Post offer assessment | 2 days* | ||
| Time to answer Broker Chat enquiries |
3 minutes |
||
| Time to answer calls: New enquiries | 5 minutes | ||
| Time to answer calls: Case updates |
Less than a minute |
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|
*These are measured in working days from the day after you submit your case or document. Please note all timescales |
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For an instant update, log in to TMW Online and choose 'My cases' for a list of your applications. If you need any help, see our case tracking guide.
Please note we need five working days’ notice to release funds.
Once an offer’s been approved, we'll let you know. If you submitted your application on TMW Online, you’ll be able to see the offer here. Your clients and solicitors will receive offer letters in the post shortly.
