TMW Online and Online Mortgage Switcher will be unavailable
from 9am on Sunday 3 December until 9am on Monday 4 December due to planned maintenance.
The best service starts with great communication. So here, you can get an indication of how long it’ll take us to process your cases.
|
Service levels* |
Application Type | ||
|---|---|---|---|
| Standard BTL | Portfolio | Limited Company | |
|
Time to offer |
10 days | 12 days | 12 days |
| Underwriting | 2 days | 1 day | 2 days |
| Document assessment | 2 days | 2 days | 1 day |
| Percentage of valuations booked and carried out within 10 days (Subject to access) |
89% | ||
| Valuation assessment once received by TMW | 1 day | ||
| Post offer assessment | 2 days* | ||
| Time to answer Broker Chat enquiries |
1 minute 23 seconds |
||
| Time to answer calls: New enquiries | 1 minute 27 seconds | ||
| Time to answer calls: Case updates |
2 seconds |
||
*These are measured in working days from the day after you submit your case or document. Please note all timescales quoted are averages and can change daily depending on volumes.
For an instant update, log in to TMW Online and choose 'My cases' for a list of your applications. If you need any help, see our case tracking guide.
Please note we need five working days’ notice to release funds.
Once an offer’s been approved, we'll let you know. If you submitted your application on TMW Online, you’ll be able to see the offer here. Your clients and solicitors will receive offer letters in the post shortly.
