Service updates

The best service starts with great communication. So here, you can get an indication of how long it’ll take us to process your cases.

Service levels* 
(last updated 01 December 2023)

Application Type
Standard BTL Portfolio Limited Company

Time to offer
(based on cases submitted within the last 60 days)

10 days 12 days 12 days
Underwriting 2 days 1 day 2 days
Document assessment 2 days 2 days 1 day
Percentage of valuations booked and carried out within 10 days
(Subject to access)
Valuation assessment once received by TMW 1 day
Post offer assessment 2 days*

Time to answer Broker Chat enquiries

1 minute 23 seconds

Time to answer calls: New enquiries 1 minute 27 seconds
Time to answer calls: Case updates

2 seconds

*These are measured in working days from the day after you submit your case or document. Please note all timescales quoted are averages and can change daily depending on volumes.

Certificate of Title

Please note we need five working days’ notice to release funds.

Certificate of Title


Once an offer’s been approved, we'll let you know. If you submitted your application on TMW Online, you’ll be able to see the offer here. Your clients and solicitors will receive offer letters in the post shortly.

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