Track my case

TMW Online applications

From the home screen you'll see the 10 most recent cases you created. You can also show all cases or search for a particular case as required.

Every 10 minutes there is an update to TMW Online, so you can get an up-to-date case update online, without the need to call. You can:

  • View detailed case requirements
  • See valuation dates and progress
  • Easily upload documents using scan and attach
  • Download case documents

Submit your case using TMW Online

A guide to tracking your cases video

For help with using TMW Online case tracking, you can follow either the steps in our Case Tracking guide or watch our 'A guide to tracking your cases' video below.

Acting on Case requirements video

To find out how to respond and action case requirements on TMW Online, watch our 'Acting on case requirements' video below.

Conveyancing case check

You can contact the conveyancer if you have any queries about your client’s case. The contact details are below.

Conveyancer name Contact details
England and Wales

Phone: 0344 244 2975


Obtain updates: Enact online portal

Taylor Rose 

Phone: 0203 889 6697


Obtain updates: Taylor Rose client portal

O’Neill Patient
(including Limited Companies) 

Phone: 0161 694 3000


Obtain updates: O’Neill Patient case tracker

Moray Legal Limited
(formerly Simpson & Marwick) 

Phone: 0330 127 2606


Obtain updates: Moray Legal - Remortgage Portal 

Aberdein Considine
(including Scottish Limited Companies) 

Phone: 0333 009 0845


Obtain updates: Aberdein Considine client portal

*One email can be used for multiple cases. If you email before 3pm, you’ll receive a same-day reply. After 3pm you will receive a reply the following day (within 24 hours). 

Paper applications

There's a small number of cases that you can't submit online. You can view paper exceptions on our 'how to submit a case' page.

Should you need to submit a paper application, we'll keep you updated on your case by email.